Welcome to SSandbired’s FAQ page! Here you’ll find answers to some of the most common questions about our summer fashion clothing store. If you have additional questions, feel free to reach out to our customer service team.
1. What sizes do you offer?
We offer a wide range of sizes to accommodate various body types. Please refer to our [Size Guide] on the product pages for detailed sizing information. If you’re unsure about your size, we’re here to help!
2. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can use this tracking number to monitor the status of your delivery on the carrier’s website.
3. What is your return policy?
Our return policy allows returns within [number] days of delivery for items that are unworn, unwashed, and in their original condition. Please refer to our [Returns & Refunds Policy] for complete details on how to return items and request refunds.
4. How long does shipping take?
Shipping times vary based on the shipping method and destination. Typically:
- Standard Shipping: 20 business days
- Expedited Shipping: 15 business days
- Express Shipping: 7 business days
You will receive an estimated delivery date at checkout and a tracking number once your order ships.
5. Do you offer international shipping?
Yes, we ship internationally to [list of countries/regions]. International shipping costs and delivery times vary depending on the destination. Customs fees, taxes, and import duties are the responsibility of the recipient.
6. Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure timely delivery, so changes or cancellations may not be possible once an order is placed. If you need to make changes or cancel an order, please contact our customer service team as soon as possible. We will do our best to assist you.
7. What payment methods do you accept?
We accept the following payment methods:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards: Visa Debit, MasterCard Debit
- PayPal
- Apple Pay
- Google Pay
8. How do I use a discount code?
To use a discount code, enter the code in the “Promo Code” field at checkout and click “Apply.” The discount will be applied to your order total. Only one discount code can be used per order.