Thank you for shopping with SSandbired! We hope you love your new summer fashion. However, if you need to return or exchange an item, please review our Returns & Refunds policy below:
1. Return Eligibility:
To be eligible for a return, items must meet the following criteria:
- Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
- Time Frame: Returns must be initiated within [number] days from the date of delivery.
- Receipt: Proof of purchase or order confirmation is required.
2. Non-Returnable Items:
The following items are non-returnable:
- Sale or clearance items
- Gift cards
- Underwear, swimwear, or intimate apparel
- Customized or personalized items
3. How to Initiate a Return:
To initiate a return, follow these steps:
- Contact our customer service team at [customer service email] or [customer service phone number] to request a return authorization.
- Provide your order number and details about the item(s) you wish to return.
- We will provide you with a return shipping label and instructions.
4. Return Shipping:
- Return Label: If eligible, a return shipping label will be provided at no cost. If not eligible for a prepaid label, you are responsible for the return shipping costs.
- Shipping Carrier: We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item arrives safely.
5. Refund Process:
- Processing Time: Once we receive your returned item, please allow [number] business days for processing.
- Refund Method: Refunds will be issued to the original payment method used at checkout. You will receive a notification once the refund has been processed.
- Shipping Costs: Original shipping costs are non-refundable. If you used a return label provided by us, the return shipping cost will be deducted from your refund.
6. Exchanges:
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
7. Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us immediately at customer service email or customer service phone number. We will provide a return label and arrange for a replacement or full refund as appropriate.